Delivery & Returns

1. Processing Time:

• Orders are processed and dispatched within 1-3 working days once confirmed.

2. Delivery Options:

• Standard Delivery: Estimated within 5-7 working days.
• Express Delivery: Estimated within 2-3 working days.

3. International Deliveries:

• We ship to select international destinations. Review our list of serviced countries before ordering.
• Delivery durations and fees may differ based on the destination.

4. Tracking Your Order:

• You'll receive a tracking number via email upon dispatch.
• Track your package on our website using the given number.

5. Delivery Issues:

• If your order hasn't arrived in the expected time, contact support@moonkeeplay.com.
• Ensure a correct delivery address to prevent delays. Packages returned due to wrong addresses might incur redelivery charges.

6. Damages and Issues Upon Delivery:

• Inspect your order immediately upon receipt. For any defects, damages, or wrong items, contact us without delay.
• To report issues, email us at support@moonkeeplay.com with your name, order number, and a description of the problem. Retain all original packaging for our assessment.

7. Environmental Considerations:

• We aim to minimize our environmental impact. Our packaging is recyclable, and we urge customers to either recycle or reuse.

1. Return Period:

• We offer a 30 day return policy. You can request a return within 7 days of receiving your item.

2. Eligibility for Returns:

• Item must be in its original condition: unworn or unused, with tags attached, and in its original packaging.
• A receipt or proof of purchase is required.

3. How to Initiate a Return:

• Contact us directly at support@moonkeeplay.com.
• If approved, we will provide detailed instructions on how to proceed. Items sent back without prior approval will not be accepted.

4. Returning Your Item:

• Ensure your order number is included with the returned parcel.
• Use your local Post Office or designated drop-off point.
• Once received and verified, we'll process your refund within 5 working days. If the item is damaged or not in its original condition, the refund amount may be adjusted, or the item may be returned to you without a refund.

5. Return Costs and Environmental Considerations:

• We aim to minimize environmental impact and urge you to consider your purchases carefully to reduce returns.
• If a return is necessary, we cover the shipping costs and encourage you to reuse the original packaging. this or that
• The only scenario where we cover return postage is in the case of a faulty or incorrectly delivered item.

6. Refunds:

• Post inspection of your return, we'll update you on your refund status. If approved, the amount will be reverted to your original payment method. Note: Refund processing times might vary depending on your bank or card company.

7. Late or Missing Refunds:

If your refund is delayed:

• Recheck your bank account.
• Contact your credit card company, as it may take some time for refunds to post.
• Consult your bank; they might have processing times for refunds.
• If you've done all and haven’t received your refund, contact us.

Note: Our policies may change. Always refer to the Website for the most recent version.